License Management
A new License Allocation screen will appear when the Super Admin first logs in.
An Allocate License button has been added to the User Management section to allow users to enable/disable licenses in bulk.
A toggle to enable/disable licenses has been added to each of the user/call queue tiles in user management.
Filters
Once selected filters for User, User Groups, Incoming Numbers, and Call Outcome, have been applied, they will appear at the top of the filter list.
Checkboxes have been added to the Call Outcomes filter to allow the option to Check All, or to select individual outcomes.
An info icon with the message ‘Totals may not align when filters are applied’ will be displayed when the filters selected result in a mismatch in the totals count.
Wallboards
Call Queues have been added to Real Time KPIs. They show the number of users currently in queue or waiting to be connected to an agent.
The ‘Enter’ key can now be used to select email addresses when sharing or scheduling a dashboard.
Caption Changes
Virtual Users has been changed to Call Queues in User Management.
Live Status has been changed to Real Time in Wallboards.
Add/Edit button has been changed to Edit on the Incoming Number page.
Other
A welcome screen has been added for all users on first login.
Email notifications will be sent at different stages of the free trial, and after user logins have been enabled, offering assistance as needed.