How to Sign Up

How to Sign Up

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In-depth product help is available via the help icon (?) from within the application. 
The Analytics 365 Suite for Microsoft Teams - Collaboration Analytics, Call Analytics and Recording with AI analytics - provide visibility of Teams activity to help your organization manage remote teams, improve performance and customer satisfaction. 

Sign up in 2 simple steps outlined below. It is also possible to sign up to Analytics 365 via a certified partner by contacting your Microsoft service provider.

If you have signed up via a service provider, go to step 2.

Step 1: Choose an Analytics 365 application, select your plan and Configure your SaaS account.
  1. Find the app of your choice in the Microsoft Marketplace (AppSource or Azure). Search for:
    1. Analytics 365 Collaboration Analytics
    2. Analytics 365 Call Analytics
    3. Analytics 365 AI Powered Recording
  2. Click Get it now.
  3. Give permission for Microsoft to use your information for this product.
  4. Select a plan, enter billing details, number of users and payment method.
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For best results and the most complete dashboards, allocate licenses to all members of the organization whose activity needs to be monitored. 
  1. Configure your SaaS account
    1. Grant permission to the Tollring Hub.
    2. Select the region to store your Analytics 365 data.
    3. Enter your Microsoft 365 global admin ID (email address). Details on how to complete set up will be sent to this address. A copy can also be sent to an alternative email address.
Step 2: The Microsoft 365 global administrator needs to complete set up
  1. Grant app permission to complete set up. The Microsoft 365 global administrator is sent an email during the sign up process, requesting permission to collect usage information from Microsoft Teams. 

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The Microsoft global administrator must be logged in as the global administrator, before clicking on the grant permissions link.

Once permission has been granted and Analytics 365 has synchronized, you can log in. Depending on the product, this will either by via web browser, or downloading the app in Teams.

For more information about which permissions are required, please refer to our Microsoft Permissions page. 

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Recording Set Up
When granting permission, two users will be created in your Azure directory TollringMsTeamsRecorder and TollringMsTeamsRecorderCompliance. They should NOT be deleted. 
These users are associated with your Microsoft recording policy and direct traffic to the recording portal. 

Once permission has been granted, you will also be asked to:
  1. Set up your Microsoft recording policy. 
  2. Select users to be recorded.
  3. Disable/enable the Microsoft recording audio notification for participants who are not using the Teams app. 
Pause and Resume Recordings
The Analytics 365 Recording Client app can be used by licensed recorded users to pause, resume and discard recordings. Users can download the Analytics 365 Recording Client app here, or search for it in Microsoft Teams apps. 

Where Microsoft 365 Groups are in play, checking that you have set up Microsoft 365 groups according to Microsoft guidelines will help you get the most out of the application. Please read our checklist for Microsoft administrators for more information.