How to Sign Up

How to Sign Up

Our extensive online knowledge base is available via the help icon from within the application. 
The Analytics 365 Suite - Collaboration Analytics, Call Analytics and AI Powered Recording for Microsoft Teams - provide visibility of Teams activity to help your organization manage remote teams, improve performance and customer satisfaction. 

Sign up to Collaboration Analytics and/or Call Analytics and/or AI Powered Recording in 2 simple steps outlined below. It is also possible to sign up to Analytics 365 via a certified partner by contacting your Microsoft service provider.

If you have signed up via a service provider, go to step 2.

Step 1: Choose an Analytics 365 application and select your plan 
Find the app in the Microsoft Marketplace (AppSource or Azure) and follow the Microsoft Journey to select your plan and provide your billing information.
For best results and the most complete dashboards, allocate licenses to all members of the organization whose activity needs to be monitored. 
Enter the following details:
  1. Select the region to store your Analytics 365 activity.
  2. Enter your Microsoft Administrator ID (email address). Details on how to complete set up will be sent to this address. A copy can also be sent to an alternative email address.
Step 2: The Microsoft administrator needs to complete set up
The Microsoft 365 administrator is sent an automatically-generated email during the sign up process, requesting permission to collect usage information from Microsoft Teams. Once authorization has been granted and Analytics 365 has synchronized, you can begin using the application. For more information about which permissions are required, please refer to our Microsoft Permissions page. 

Recording Set Up
When granting permission, two users will be created in your Azure directory TollringMsTeamsRecorder and TollringMsTeamsRecorderCompliance. They should NOT be deleted
These users are associated with your Microsoft recording policy and direct traffic to the recording portal. 

Once permission has been granted, you will also be asked to:
  1. Set up your Microsoft recording policy. 
  2. Select users to be recorded.
The Recording Controller App can be downloaded by licensed recorded users where required.

Where Microsoft 365 Groups are in play, checking that you have set up Microsoft 365 groups according to Microsoft guidelines will help you get the most out of the application. Please read our checklist for Microsoft administrators for more information.