Analytics 365 Collaboration Analytics is available in Teams on any Microsoft 365 Business or Enterprise license.
On initial set up, synchronization with Microsoft 365 will typically take 4-8 hours depending on the size of your organization and the availability of the Microsoft server. Please be aware that larger organizations can take up to 24 hours. Thereafter, synchronization happens regularly.
Time zones within Microsoft 365 are synchronized with Analytics 365. User analytics are based on an individual’s Microsoft 365 time zone setting.
Yes. Firstly, download the Analytics 365 Collaboration Analytics app in Teams. You will be given the option to explore the app in demo mode. Dashboards and cards in demo mode will be populated with sample data.
Yes. Firstly, download the App in Teams. If you would like a license to view analytics for you and your team, please contact your administrator.To review the app using your organization’s current subscription without adding your own collaboration license, please request ‘reporting access’ from your administrator, alongside access to view analytics on a selection of licensed users.Alternatively, to review the functionality of Collaboration Analytics, you can access the demo to review sample dashboards and cards. Simply access the App in Teams and click on the Demo link.
Yes, you can simply click to copy an expiring URL link to any dashboard or card. The link can be shared with colleagues to view in a browser and will expire after 24 hours. Alternatively, dashboards can be scheduled to email on a regular basis. It is not yet possible to share a dashboard template, but dashboards are extremely easy to set up.
Synchronization is regular yet some dashboard cards may update ahead of others. We expect a full dashboard refresh to take minutes.
Reporting access is managed by your Analytics 365 administrators. Please contact your administrator to review your permissions.
The chat sentiment score is provided by a Microsoft scoring service, rated as positive, neutral or negative. Collaboration Analytics uses the Azure Text Analytics API. This is a cloud-based service that provides Natural Language Processing (NLP) features for text mining and text analysis, including sentiment analysis, opinion mining, key phrase extraction, language detection, and named entity recognition. Collaboration Analytics only uses this API to provide sentiment analysis scoring.
If a user with a collaboration analytics license is made an Insights user, their historical Teams activity can be reported on with the appropriate permissions.
By default, in Collaboration Analytics you can see your Direct Reports. If you can't see your Direct Reports, speak to your Microsoft administrator as your organization's hierarchy may not be up to date within the Microsoft account.If your Microsoft account is set up correctly and you still can't see your Direct Reports, please speak to your Analytics 365 administrator to check your permissions and license type. If you can't see the analytics on Teams or Channels that you are an owner or member of, ask your Analytics 365 administrator to check your permissions.
You will lose visibility of statistical data if there has been a change to your reporting access permissions or permissions have been revoked on a Call Queue, Team, group or on individuals.
Card data may also be incomplete if the license of a user that you have been reporting on has been downgraded from Collaboration to Insights. When this occurs, statistical data is not being collected and a warning triangle will be displayed on the card.Please contact your administrator to check access and licenses.
A call queue has people associated with it to answer calls in the queue. In order to report on the call queue, the individuals associated must have a collaboration analytics license.
Collaboration Analytics provides insights to understand employee Teams activity. Collaboration Analytics does not have or provide access to personally identifiable information and we do not capture or retain messages. We provide trend analysis and insights from data that is already available to Microsoft administrators. For more information please view our Privacy Policy.
Collaboration Analytics Teams activity is processed and stored in the Azure Cloud. Statistical data is analyzed from meetings, chat and calls using the Microsoft Graph API, following authorization of the app via the organization’s Microsoft 365 administrator. For an individual to be reported on, they must have a collaboration analytics license.
Statistical data is stored in your selected region and held for a 12 month rolling period while a subscription is active. Content is backed up daily.
Statistical data is deleted within 30 days of an organization deactivating Collaboration Analytics, once billing ceases.
Yes. If you have an inhouse system, you can access demo mode from the View My Dashboards page. Dashboards and cards in demo mode will be populated with sample data.
Analytics 365 synchronizes with your Microsoft 365 account and customers can be set up in minutes. Once you have allocated licenses in the store, all they need to do is enter their Microsoft Account Administrator details and download the app in Teams.