Product Update: September 2022
Subscription Licenses and applying subscriptions via group policy (formerly Group inheritance) can now be managed by an administrator in the Profile window in Settings .
Permissions have been separated into reporting access and admin access.
Reporting Access:
- App owner is now Super Admin.
- Team Owner is now Admin.
- Team Ownership permissions are now managed under Add additional people to My Reporting Network.
- None for no administration access is now No Admin.
Admin access is applied to people / teams or call queues. Changes are reflected in who you see in the People / Group / Call Queue categories in settings
- Pin to top feature means that you can now pin your favourite cards to the top of the list in each category for quick access.
- Collaboration network card improvement: this card always displays one-to-one collaboration across calls, meetings and chat: High collaboration (5 mins) / Medium interaction (2-5mins) / Low interaction (less than 2mins). Collaboration time per day is calculated using duration of one-to-one calls, meetings and chat (5 secs per chat).
- One-to-One Trends card improvements: this card shows collaboration trends over time. One-to-one collaboration is calculated as above.
- New help icon on Dashboards page. Help link also contained on the Account page in Settings.
Content is subject to change without notification. E&OE.
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