Product Update: August 2023

Product Update: August 2023

To update Analytics 365, please sign out of Microsoft Teams. Analytics 365 will update on sign in.

New Features

AppStore changes
Microsoft Administrator’s can choose which permissions to grant Analytics 365. 
Permissions needed by Analytics 365:
  1. Organization. Check box to enable Analytics 365 to access basic user profiles in Microsoft 365. Future changes or movements within your organization will be synchronised with Analytics 365.
  2. Calls. Check box to permit Analytics 365 to provide analytics on call events made by licensed Analytics 365 users.
  3. Messages. Check box to permit Analytics 365 to provide analytics on messages sent by licensed Analytics 365 users. Please note: Analytics 365 does not store or report on actual message content.
  4. Meetings: Check box to permit Analytics 365 to provide analytics on meetings associated with licensed Analytics 365 users.
Once selected, administrators will be redirected to Microsoft’s admin page to review and grant selected permissions. 

Analytics 365 app changes
App Permissions:
  1. Permissions granted by the organization’s Microsoft Administrator can now be viewed in the Accounts page within the app.
  2. Permissions that were not previously granted by the organization’s Microsoft Administrator can be granted by using the Edit Permissions button from the Accounts page. Permissions already granted cannot be removed. 
Auto-Scroll to new cards:
  1. When cards are edited, or new cards are added (in bulk or individually), the dashboard will automatically scroll to the newly added/edited cards.
Adding cards to existing Dashboards using Quick Add:
  1. When selecting cards using Quick Add, any cards already in use will be highlighted. All selected cards will be saved. 
Cards: 
  1. Some card descriptions have been improved.
  2. The titles of some fields have been changed, and some fields have been added or removed.
  3. Reactions Card: Five emojis (like, heart, laugh, surprised and more reactions) are used to align with the primary reaction options provided by Microsoft Teams.
Demo Access:
When opening Analytics 365, users without reporting access will be given the option to explore the app in demo mode. The Insights Dashboard has been removed.
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