Suitable Job Role / Use Case | Reporting Access | Permission to Edit Settings | Analytics 365 Settings |
IT Administrator eg: IT support, IT Manager | Me and any other paid subscriber Can be narrowed to My Direct Reports, My Teams, and People in My Teams, Groups and Call Queues (Teams Calling) | All users | Super Admin Reporting: On |
IT Administrator eg: IT Support, IT Manager | None | All users | Super Admin Reporting: Off |
Manager eg: Head of Department, Support Desk Manager, Sales Manager | Me and My Direct Reports My Teams, and People in My Teams, Groups and Call Queues (Teams Calling) if enabled | Me and My Direct Reports My Teams, and People in My Teams, Groups and Call Queues (Teams Calling) if enabled | Admin Reporting: On |
Knowledge Workers eg: Team Leaders, Finance Exec, Marketing Exec, Purchasing Exec | None (the activity of these users' will be included in the reports of their managers) | None | Admin Access: None Reporting: Off |
Knowledge Workers eg: Team Leaders, Finance Exec, Marketing Exec, Purchasing Exec | Me and My Direct Reports My Teams, and People in My Teams, Groups and Call Queues (Teams Calling) if enabled | None | Admin Access: None Reporting: On |
Knowledge worker + call handler eg: Field Sales, Technical Support | Me My Teams and My Call Queues if enabled | None | Admin Access: None Reporting: On |
Knowledge worker + call handler eg: Field Sales, Technical Support | None (the activity of these users' will be included in the reports of their managers) | None | Admin Access: None Reporting: None |