Collaboration Analytics License Explained
The Teams activity (Messages, Meetings, Calls and Phone Calls) of users with the Collaboration Analytics license is available in reports for all users with reporting permissions (including those with the free Insights license).
The Collaboration Analytics License enables reporting on the activity and sentiments of internal and external communications across Microsoft Teams Meetings, Calls, Phone Calls and Messages. Users with reporting access can use this information to understand the collaboration, well being and engagement of their people.
With different settings, this license can be tailored to suit the needs of a wide range of roles within a business from IT Administrators, Managers, Knowledge workers and Call Handlers.
Setting up the Collaboration Analytics license for people in your business
The table below outlines how to set up the Collaboration Analytics license according to a user's job role, admin and reporting requirements.
Suitable Job Role / Use Case | Reporting Access | Permission to Edit Settings | Analytics 365 Settings |
IT Administrator eg: IT support, IT Manager | Me and any other paid subscriber Can be narrowed to My Direct Reports, My Teams, and People in My Teams, Groups and Call Queues (Teams Calling) | All users | Super Admin Reporting: On |
IT Administrator eg: IT Support, IT Manager | None | All users | Super Admin Reporting: Off |
Manager eg: Head of Department, Support Desk Manager, Sales Manager | Me and My Direct Reports My Teams, and People in My Teams, Groups and Call Queues (Teams Calling) if enabled | Me and My Direct Reports My Teams, and People in My Teams, Groups and Call Queues (Teams Calling) if enabled | Admin Reporting: On |
Knowledge Workers eg: Team Leaders, Finance Exec, Marketing Exec, Purchasing Exec | None (the activity of these users' will be included in the reports of their managers) | None | Admin Access: None Reporting: Off |
Knowledge Workers eg: Team Leaders, Finance Exec, Marketing Exec, Purchasing Exec | Me and My Direct Reports My Teams, and People in My Teams, Groups and Call Queues (Teams Calling) if enabled | None | Admin Access: None Reporting: On |
Knowledge worker + call handler eg: Field Sales, Technical Support | Me My Teams and My Call Queues if enabled | None | Admin Access: None Reporting: On |
Knowledge worker + call handler eg: Field Sales, Technical Support | None (the activity of these users' will be included in the reports of their managers) | None | Admin Access: None Reporting: None |
Content is subject to change without notification. E&OE.
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