Collaboration Analytics License

Collaboration Analytics License

The Teams activity (Messages, Meetings, Calls and Phone Calls) of users with the Collaboration Analytics license is available in reports for all users with reporting permissions.
The Collaboration Analytics License enables reporting on the activity and sentiments of internal and external communications across Microsoft Teams Meetings, Calls, Phone Calls and Messages. Users with reporting access can use this information to understand the collaboration, well being and engagement of their people. 

With different settings, this license can be tailored to suit the needs of a wide range of roles within a business from IT Administrators, Managers, Knowledge workers and Call Handlers.

Setting up the Collaboration Analytics license for people in your business

Read more detailed information about admin access options and reporting access permissions.
The table below outlines how to set up the Collaboration Analytics license according to a user's job role, admin and reporting requirements.

Suitable Job Role / Use Case
Reporting Access
Permission to Edit Settings
Analytics 365 Settings
IT Administrator
eg: IT support, IT Manager
Me and other users with a collaboration analytics license. 

Can be narrowed to My Direct Reports,  My Teams, and People in My Teams, Groups and Call Queues (Teams Calling)
All users
Super Admin Reporting: On
IT Administrator
eg: IT Support, IT Manager
None
All users
Super Admin Reporting: Off
Manager
eg: Head of Department, Support Desk Manager, Sales Manager
Me and My Direct Reports

My Teams, and People in My Teams, Groups and Call Queues (Teams Calling) if enabled
Me and My Direct Reports

My Teams, and People in My Teams, Groups and Call Queues (Teams Calling) if enabled
Admin Reporting: On
Knowledge Workers
eg: Team Leaders, Finance Exec, Marketing Exec, Purchasing Exec
None (the activity of these users' will be included in the reports of their managers)
None
Admin Access: None
Reporting: Off
Knowledge Workers
eg: Team Leaders, Finance Exec, Marketing Exec, Purchasing Exec
Me and My Direct Reports

My Teams, and People in My Teams, Groups and Call Queues (Teams Calling) if enabled
None
Admin Access: None
Reporting: On
Knowledge worker + call handler
eg: Field Sales, Technical Support
Me

My Teams and My Call Queues if enabled
None
Admin Access: None
Reporting: On
Knowledge worker + call handler
eg: Field Sales, Technical Support
None (the activity of these users' will be included in the reports of their managers)
None
Admin Access: None
Reporting: None

Content is subject to change without noti­fication. E&OE.
    • Related Articles

    • Collaboration Analytics FAQs

      Set Up Which Microsoft License do I need to run Collaboration Analytics? Analytics 365 Collaboration Analytics is available in Teams on any Microsoft 365 Business or Enterprise license. How long does it take Collaboration Analytics to synchronise ...
    • Collaboration Analytics Updates

      To update Analytics 365, please sign out of Microsoft Teams. Analytics 365 will update on sign in. August 2023 AppStore changes Microsoft Administrator’s can choose which permissions to grant Analytics 365. Permissions needed by Analytics 365: ...
    • How to Start Using Analytics 365

      Once you have accessed the Analytics 365 App in Teams you are ready to get started. Step 1: Check that you have reporting access If you have reporting access, when you open Analytics 365, you should see a list of default dashboards. These will allow ...
    • About Analytics 365

      Use Analytics 365 to manage remote teams, motivate people and drive customer engagement within Microsoft Teams. Analytics 365 is a Microsoft 365 certified app for Microsoft Teams. Find Analytics 365 in the Microsoft marketplace (Appsource marketplace ...
    • Analytics 365 Product Training

      We offer Analytics 365 product training to help users get started, structure administration, and get the most from reporting. Our training is normally delivered in a 30-minute collaboration session. If you need longer to explore specific aspects of ...