Billing Overview for Partners and their Customers

Billing Overview for Partners and their Customers

Payment & Billing Period

Every customer receives a free trial of Analytics 365 on initial sign up, no matter where they purchase – via a partner or via a marketplace. When the trial ends, the subscription is activated. Partners onward bill their customers on their own payment terms.

Partners are invoiced by Tollring monthly, in advance for all active licenses. Invoices can be viewed and downloaded in the payment portal, under Invoice History.

Add or Remove Licenses

Customers who have purchased their subscription via a partner can ask their partner to add or remove licenses. Alternatively, their Analytics 365 Super Administrator can opt to automatically increase license allocation from within the Account settings of the app. 

Licenses that have been removed are valid until the end of the billing period, as payment has been made in advance. Please note that license refunds are not available.

The subscription to Analytics 365 can be cancelled by the organization's Microsoft Administrator.

Content is subject to change without noti­fication. E&OE.

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