Billing Overview for Partners and their Customers
Payment & Billing Period
Every customer receives a free trial of Analytics 365 on initial sign up, no matter where they purchase – via a partner or via a marketplace. When the trial ends, the subscription is activated. Partners onward bill their customers on their own payment terms.
Partners are invoiced by Tollring monthly, in advance for all active licenses. Invoices can be viewed and downloaded in the payment portal, under Invoice History.
Add or Remove Licenses
Customers who have purchased their subscription via a partner can ask their partner to add or remove licenses. Alternatively, their Analytics 365 Super Administrator can opt to automatically increase license allocation from within the Account settings of the app.
Licenses that have been removed are valid until the end of the billing period, as payment has been made in advance. Please note that license refunds are not available.
The subscription to Analytics 365 can be cancelled by the organization's Microsoft Administrator.
Content is subject to change without notification. E&OE.
Related Articles
Billing Overview
Updating Billing Details During the free trial, the app owner will be emailed a reminder to fill out billing details in order for Analytics 365 to continue running. Billing details must be updated in the Analytics 365 store, including the contact ...
How to Provision New Customers
To Provision New Customers, follow these steps: Step 1: Enter customer details Enter customer's first name, last name, work email address and enter a sub-reseller name if applicable. (If you do not have any sub-resellers then leave this option on its ...
Dashboard Cards Overview
Dashboard cards are categorised by communication type (calls, messages, meetings, overall collaboration, platform and teams calling), view type (summary, activity, trends, comparison, insights), people engagement, manager engagement, wellbeing and ...
Manage Your Licenses
Analytics 365 User Licenses The following table outlines Analytics 365 licenses and their features. Features Free Insights Collaboration Analytics Manage Analytics 365 administration ✓ ✓ View other paid users' dashboards where permitted ✓ ✓ Explore ...
Subscription Licenses and Permissions (Admin & Reporting Access) Overview
Subscription Licenses For a users Teams activity to be included in reports, they must have a paid license. Choose the Collaboration Analytics user license for all users that need to be reported on. Those with the free Insights license can report on ...