Billing Overview
Updating Billing Details
During the free trial, the app owner will be emailed a reminder to fill out billing details in order for Analytics 365 to continue running. Billing details must be updated in the Analytics 365 store, including the contact name, number and email address. This contact will then receive an email prompting them to visit the payment portal and complete the payment process.
This can also be accessed by a super admin user within the store by clicking on Edit Billing under Billing details.
Payments & Billing Period
Payment for Analytics 365 is made in advance. The day following the end of your trial period becomes your billing anniversary date. This is the date when your monthly or annual billing period begins and when you will receive your first bill.
Go to the payment portal, and enter your payment details. Under Invoice History, invoices can be viewed and downloaded in order to see exactly what is being billed.
Add Licences
This is done in the Analytics 365 store. To add more licenses, go to the Your Subscription section of the store and add the required number of licenses. Click Update.
New licenses are billed pro-rata on the subscription anniversary date.
Unassign & Cancel Licenses
To remove licences, first unassign these within the Analytics 365 app under Settings > People > Subscription. Once unassigned, return to the Store to reduce the licences within the Your Subscription section. Click Update. This will cancel the license.
Licenses that have been cancelled are valid until the end of the billing period as payment has been made in advance.
Video: Billing Overview
Content is subject to change without notification. E&OE.
Related Articles
Billing Overview for Partners
Payment & Billing Period Every customer receives a free trial of Analytics 365 on initial sign up, no matter where they purchase – via a partner or via a marketplace. When the trial ends, the subscription is activated. Partners onward bill their ...Dashboard Cards Overview
Dashboard cards are categorised by communication type (calls, messages, meetings, overall collaboration, platform and teams calling), view type (summary, activity, trends, comparison, insights), people engagement, manager engagement, wellbeing and ...Subscription Licenses and Permissions (Admin & Reporting Access) Overview
Subscription Licenses For a users Teams activity to be included in reports, they must have a paid license. Choose the Collaboration Analytics user license for all users that need to be reported on. Those with the free Insights license can report on ...How to Provision a Reseller
Adding resellers enables you to keep a record of your resellers, their customers and billing information. To add a reseller, sign in to the Analytics 365 store. Then: Go to the sub-resellers tab and click on Add a New Sub Reseller. Enter your sub- ...Manage Your Licenses
Your licenses are either managed directly via the Analytics 365 store , automatically using the auto increase in the account section of the app (see below), or by an Analytics 365 reseller. If managing licenses via the Analytics 365 store, the store ...