Analytics 365 Product Training

Analytics 365 Product Training

We offer Analytics 365 product training to help users get started, structure administration, and get the most from reporting. Our training is normally delivered in a 30-minute collaboration session. If you need longer to explore specific aspects of Analytics 365, your session can be extended by 30-minute blocks.

The following training options are available. 

1. Getting Started with Analytics 365
This 30-minute session includes:
  1. An overview of settings: People and Group settings, and Working Hours Profiles 
  2. Allocating administration and reporting permissions to users
  3. Exploring default dashboards, cards and filters
2. Analytics 365 for Administrators
This 30-minute session for administrators includes:
  1. Structuring and allocating Super Admin and Admin permissions to users
  2. Managing user permissions by group policy or individual settings
  3. Adding Groups, Teams and Call Queues to user reporting permissions
3. Analytics 365 for Users
This 30-minute session for users includes: 
  1. Exploring default dashboards and cards
  2. Building your own dashboards using cards
  3. How to use card filters
  4. How to share dashboards and cards
Your training session will normally be conducted using your own organization’s Analytics 365 app. All attendees will need access to a speaker/headphones and a microphone to join the session. The sessions can be recorded and shared with others within your organization.

Please complete the training request form at least 5 working days before your training session.

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